Returns & Exchanges

At Ericjavits Shop, we craft each piece—from our structured Fall & Winter Hats to our breezy Straw Hats and narrative-driven accessories—with an unwavering commitment to quality and timeless elegance. We are confident that you will adore your purchase. However, we understand that sometimes a story needs a slight revision. Our Returns & Exchanges policy is designed with the same discretion, care, and sophistication that defines our brand, ensuring a resolution as refined as our collections.

Our Returns & Exchanges Policy at a Glance

• Return & Exchange Window: 15 days from the date you receive your order.
• Condition: Items must be unused, in their original packaging, with all tags and protective covers attached.
• Initiation: All returns and exchanges must be initiated by contacting our customer service team first.
• Non-Returnable Items: For hygiene and safety reasons, we cannot accept returns on Rain Hats (due to potential water exposure and material treatment) and any item from the final sale section, if applicable.
• Shipping Costs: The original shipping fee is non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective item.

The Step-by-Step Process

Step 1: Initiate Your Request (Within 15 Days of Receipt)

Please contact our dedicated customer service team at [email protected]. To expedite the process, use the template below for your email. We will guide you through the next steps and provide you with a Return Merchandise Authorization (RMA) number and the correct return address.

Step 2: Prepare Your Package

Once you receive our instructions and RMA number:

1. Securely pack the item(s) in their original packaging, including all dust bags, boxes, and tags.
2. Include a copy of your original packing slip or invoice inside the package.
3. Clearly write your RMA number on the outside of the shipping box. Packages received without an RMA number may experience significant processing delays.

Step 3: Ship Your Return

Ship your package to the address provided by our team using a traceable and insured courier service (we recommend DHL, FedEx, or your national postal service with tracking). We cannot be held responsible for items lost or damaged in transit back to us.

Note: As we serve a global clientele (excluding select remote regions and parts of Asia), please ensure your return shipment complies with international shipping regulations if applicable.

Step 4: Processing & Refund/Exchange

Upon receipt at our Boston studio, our team will inspect the item(s) within 3-5 business days.

• For Returns: Once approved, your refund will be processed to the original payment method used at checkout.
• For Exchanges: We will process the shipment of your replacement item as soon as the return is approved. If the desired item is out of stock, we will contact you to discuss alternatives or issue a refund.

Refund Timeline & Method

Your refund is a priority. Once your return is approved:

• Processing Time: Refunds are initiated within 3-5 business days after inspection approval.
• Bank/Card Processing: After we process the refund, please allow 5-10 business days for the funds to appear in your account, depending on your financial institution’s policies. Refunds will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal).
• You will receive an email confirmation once the refund has been issued.

Items Not Eligible for Return or Exchange

To maintain the integrity and hygiene of our products, the following items are final sale and cannot be returned or exchanged:

• Rain Hats: Due to the specialized water-resistant treatments and materials, these items cannot be accepted back for hygiene and performance assurance reasons.
• Any item marked as “Final Sale” or purchased during a promotional final sale event.
• Items that show signs of wear, are not in their original condition, or are missing tags or original packaging.

Damaged or Defective Items

In the rare event you receive a damaged or defective item, please contact us at [email protected] within 48 hours of delivery. Include your order number and clear photographs of the item and its packaging. We will arrange a prepaid return label and expedite a replacement or full refund at no cost to you.