Shipping Policy

At Ericjavits Shop, we believe the journey of our pieces—from our structured Fall & Winter Hats to our breezy Straw Hats and narrative-driven accessories—should be as seamless and elegant as their design. Our commitment to timeless sophistication extends beyond creation to delivery and care. This policy is crafted with the same discretion and attention to detail that defines our collections, ensuring every chapter of your experience is thoughtfully considered.

Global Shipping: Bringing Our World to Yours

We are delighted to serve a global clientele, bringing our curated collections to your doorstep. Please note, we are currently unable to ship to select remote regions and parts of Asia.

Order Processing & Delivery Timelines

Once your order is placed, our studio team carefully prepares your selection.

• Order Processing: All orders are processed within 1-2 business days.
• Shipping Options:
  1. Standard Shipping: Via DHL or FedEx.
     • Cost: $12.95.
     • Estimated delivery: 10-15 business days after dispatch.
  2. Complimentary Shipping: Via EMS for orders over $50.
     • Cost: Free.
     • Estimated delivery: 15-25 business days after dispatch.

You will receive a tracking notification once your order is on its way, allowing you to follow its journey to you.

Returns & Exchanges: The Art of Revision

We are confident you will adore your Ericjavits piece. However, we understand that sometimes a story needs a slight revision. Our policy is designed to provide a resolution as refined as our collections.

Policy Overview

• Return & Exchange Window: 15 days from the date you receive your order.
• Condition: Items must be unused, in their original packaging, with all tags, protective covers, and dust bags attached.
• Initiation Required: All returns and exchanges must be initiated by contacting our Customer Service team first.
• Shipping Costs: The original shipping fee is non-refundable. Return shipping costs are the customer’s responsibility, unless the return is due to our error or a defective item.

Step-by-Step Return & Exchange Process

Step 1: Initiate Your Request (Within 15 Days)

Please contact our dedicated team at [email protected]. To expedite your request, use the following template for your email. We will provide a Return Merchandise Authorization (RMA) number and the correct return address.

Step 2: Prepare Your Package

Upon receiving your RMA number and instructions:

• Securely repack the item(s) in all original packaging, including boxes and dust bags.
• Include a copy of your original packing slip or invoice inside the package.
• Clearly write your RMA number on the outside of the shipping box. Packages without an RMA may face significant delays.

Step 3: Ship Your Return

Ship your package to the provided Boston address using a traceable and insured courier service (we recommend DHL, FedEx, or your national postal service with tracking). We cannot be held responsible for items lost or damaged in transit.

Step 4: Processing & Resolution

Once received at our Boston studio, we will inspect the item(s) within 3-5 business days.

• For Returns: Once approved, your refund will be processed to the original payment method.
• For Exchanges: Your replacement will be shipped promptly upon approval. If out of stock, we will contact you to discuss alternatives or issue a refund.

Refund Timeline & Method

Your refund is a priority for us.

1. Processing Time: We initiate the refund within 3-5 business days of inspection approval.
2. Bank/Card Processing: After we process it, please allow an additional 5-10 business days for the funds to appear in your account, depending on your financial institution.
3. Method: Refunds are issued to the original payment method used at checkout (Visa, MasterCard, JCB, or PayPal). You will receive an email confirmation once issued.

Items Not Eligible for Return or Exchange

To maintain the integrity, hygiene, and performance of our specialized collections, the following items are considered final sale and cannot be returned or exchanged:

• Rain Hats: Due to specialized water-resistant treatments and materials, these items cannot be accepted back for hygiene and performance assurance reasons.
• Any item marked as “Final Sale” or purchased during a promotional final sale event.
• Items that show signs of wear, are not in their original condition, or are missing tags or original packaging.

Damaged or Defective Items

In the rare event you receive a damaged or defective item, please contact us at [email protected] within 48 hours of delivery. Include your order number and clear photographs of the item and its packaging. We will arrange a prepaid return label and expedite a replacement or full refund at no cost to you.